Terms of service

GRIP | OnceUponAGrip LLC

Last Updated: October 24, 2026

1. Overview

Welcome to GRIP. This website is owned and operated by OnceUponAGrip LLC ("Company"), operator of the GRIP brand.

Throughout this website, the terms "GRIP," "Company," "we," "us," and "our" refer to OnceUponAGrip LLC.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms, including any additional policies referenced herein.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should discontinue use of the website.

We reserve the right to update, modify, or replace any portion of these Terms at any time. Changes will become effective when posted or as otherwise indicated, subject to applicable law. Continued use of our website following the effective date of any changes constitutes acceptance of the revised Terms, to the extent permitted by law.

2. Eligibility and Age Requirements

GRIP offers products designed for adult consumers, with age requirements and recommendations varying by product category.

GRIP ZERO — Nixodine Products

You must be at least 21 years of age to purchase GRIP ZERO products containing Nixodine. By purchasing these products, you confirm that you meet this minimum age requirement.

GRIP reserves the right to verify your age and identity, request additional documentation, and refuse or cancel orders that do not satisfy our eligibility requirements.

GRIP GO and GRIP CHILL — Caffeine and L-Theanine Products

GRIP recommends that its caffeine and L-theanine products be used by adults 18 years of age or older.

This recommendation reflects our commitment to responsible product use and does not independently establish a mandatory minimum purchase age for these product categories.

Customers should review all product ingredients, warnings, and usage instructions before consumption.

General Requirements

All purchases remain subject to applicable federal, state, and local laws, including any additional product-specific age restrictions.

GRIP reserves the right to restrict or refuse sales when necessary to comply with applicable laws, protect consumers, or enforce our product eligibility policies.

3. Products and Product Information

GRIP offers oral pouch products formulated with different ingredients and intended for different consumer preferences.

We make reasonable efforts to ensure that product descriptions, ingredient information, photographs, pricing, and other website content are accurate and current.

However, product appearance, packaging, availability, and specifications may vary or change without prior notice.

We reserve the right to modify, discontinue, or limit the availability of any product at our discretion.

Customers are responsible for reviewing all product descriptions, ingredient disclosures, warnings, and usage instructions before purchasing or using any GRIP product.

4. Product Use and Responsibility

GRIP products are intended to be used only as directed on their packaging.

Customers agree to follow all applicable product instructions, warnings, and recommended usage guidelines.

GRIP products are not intended to diagnose, treat, cure, or prevent any disease, and information provided through our website should not be considered medical advice.

Individual experiences and sensitivities may vary. Customers should carefully review product ingredients and consult a qualified healthcare professional before use if they have questions regarding potential sensitivities, medical conditions, medications, or ingredient interactions.

Products should be kept out of reach of children and pets.

GRIP is not responsible for consequences arising from misuse, improper storage, or use inconsistent with product instructions, except to the extent responsibility cannot legally be excluded.

5. Orders and Purchases

By placing an order through our website, you agree to provide accurate, complete, and current billing, shipping, and payment information.

All orders are subject to acceptance, product availability, and verification.

We reserve the right to refuse, limit, or cancel any order for reasons including suspected fraud, inaccurate information, eligibility concerns, inventory limitations, or violations of these Terms.

If an order is canceled after payment has been processed, the applicable payment will be refunded.

An order confirmation does not necessarily constitute final acceptance of an order. We may contact you if additional information is required before processing or shipping.

6. Pricing and Payment

All prices displayed on our website are listed in U.S. dollars unless otherwise indicated.

Prices, promotions, and product availability may change without notice.

Applicable taxes, shipping charges, and other fees will be calculated and displayed during checkout where required.

We reserve the right to correct pricing errors or inaccuracies, including after an order has been submitted. If a pricing error affects your order, we may contact you to confirm the corrected price or cancel the order and issue a refund.

By submitting payment information, you represent that you are authorized to use the selected payment method.

7. Shipping and Delivery

GRIP ships orders to eligible destinations as indicated during checkout.

Shipping rates, estimated delivery windows, and available carriers may vary depending on destination, order size, and other factors.

Delivery estimates are provided for convenience and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including weather, carrier delays, or other logistical disruptions.

Customers are responsible for providing accurate and complete shipping information.

If your order arrives damaged, incorrect, or incomplete, please contact us at hello@onceuponagrip.com so our team can review the issue and determine an appropriate resolution.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

8. Returns, Refunds, and Exchanges

Due to the consumable nature of GRIP products and our commitment to product quality and hygiene, all sales are final once an order has been processed and shipped, except as required by applicable law or as otherwise provided in our Return Policy.

We do not accept returns or exchanges based on personal preferences, including flavor, taste, strength, or individual product experience.

If a product arrives damaged, defective, or incorrect, please contact our customer support team at hello@onceuponagrip.com.

We will review the circumstances and work toward an appropriate resolution in accordance with our Return Policy and applicable law.

For additional details, please review our separate Return Policy, which is incorporated into these Terms by reference.

9. Promotions and Discount Codes

From time to time, GRIP may offer promotional pricing, discount codes, special offers, or other incentives.

Promotions may be subject to additional conditions, including expiration dates, purchase minimums, eligibility restrictions, or product exclusions.

Unless otherwise stated, promotional offers cannot be combined, exchanged for cash, or applied retroactively to previously completed purchases.

We reserve the right to modify or discontinue promotions and to reject promotional use involving fraud, abuse, or violations of the applicable offer terms.

10. Subscriptions and Recurring Purchases

GRIP may introduce subscription services, automatic product replenishment, or recurring purchase options in the future.

If subscription services become available, participation will be entirely optional and subject to the specific terms disclosed at the time of enrollment.

Before enrolling, customers will be provided with applicable information regarding subscription pricing, billing frequency, renewal terms, cancellation procedures, and any minimum purchase commitments.

Recurring charges will only be initiated after the customer has provided the affirmative consent required by applicable law.

Customers will be provided with a straightforward method to cancel subscriptions in accordance with applicable law, including online cancellation options where required.

GRIP will provide applicable confirmations, reminders, and notifications regarding subscriptions and recurring charges as required by law.

Until subscription services are formally introduced, all purchases are treated as individual, one-time transactions unless otherwise expressly stated at checkout.

11. Intellectual Property

All content appearing on the GRIP website, including brand names, logos, trademarks, graphics, product designs, photography, written content, illustrations, and other creative materials, is owned by OnceUponAGrip LLC or used with appropriate authorization.

Such materials are protected by applicable intellectual property laws.

No portion of our website or its content may be copied, reproduced, distributed, modified, republished, or used commercially without prior written authorization, except as permitted by law.

The GRIP name, brand identity, and associated creative assets may not be used in a manner that suggests an unauthorized affiliation, endorsement, or partnership.

12. Acceptable Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not engage in activities that compromise the website's security, interfere with its operation, attempt unauthorized access to systems or customer information, or involve fraudulent purchases.

You may not use automated tools to extract website content or product information in a manner that violates applicable law or our rights.

We reserve the right to restrict access to our website or services when we reasonably believe these Terms have been violated.

13. Third-Party Services and Links

Our website may include links to third-party websites or utilize external service providers for payment processing, shipping, analytics, or other business operations.

These third parties operate independently and may maintain their own terms, policies, and privacy practices.

GRIP is not responsible for third-party websites, content, or services outside our control.

We encourage customers to review the applicable terms and privacy policies of any third-party services they choose to use.

14. Privacy and Personal Information

Your privacy matters to us.

Information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

By using our website, you acknowledge that personal information may be collected and processed as described in our Privacy Policy, including information necessary to process orders, facilitate delivery, provide customer support, and maintain website functionality.

Please review our Privacy Policy for additional information about how we collect, use, disclose, and protect personal information, as well as the privacy rights available to you.

15. Disclaimer of Warranties

We strive to provide accurate information, dependable service, and quality products.

However, to the fullest extent permitted by applicable law, our website and its content are provided on an "as available" basis without warranties of uninterrupted access, error-free operation, or complete accuracy.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

Any product warranties or remedies required by applicable law remain unaffected.

16. Limitation of Liability

To the fullest extent permitted by applicable law, OnceUponAGrip LLC and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website, products, or services.

Where legally permitted, our aggregate liability for claims arising from a specific purchase will not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not apply to liabilities that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, or other circumstances protected by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless OnceUponAGrip LLC and its affiliates, employees, and representatives against third-party claims, losses, or expenses arising from your unlawful use of the website, infringement of third-party rights, or material violation of these Terms.

This provision does not require you to indemnify OnceUponAGrip LLC for its own negligence, misconduct, or violations of law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict-of-law principles.

Any disputes arising from these Terms or your use of our website shall be handled in accordance with applicable law and any mandatory consumer protection requirements.

Nothing in these Terms limits rights or remedies that cannot be waived under applicable law.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and OnceUponAGrip LLC regarding your use of our website and services.

21. Contact Information

For questions regarding these Terms of Service, your order, or our products, please contact us.

OnceUponAGrip LLC

Operator of the GRIP brand

Email: hello@onceuponagrip.com

Website: www.onceuponagrip.com

We appreciate your interest in GRIP and thank you for being part of our community.